Frequently asked questions by Staples Removal's Customers

When deciding on the best time for you to move it is important to consider all the factors, including the cost, your family, work and school schedules. It is also important that you allow enough lead time to perform all pre-move activities as to allow us to schedule your move around your specific requirements.

Once you have accepted our quote and you have a date in mind - Book then, but don't ever think that you may have left things too late. Just contact us and ask. We have moved and relocated many clients on very short notice, due to their original removalist letting them down.

We prefer not to have to amend a price once it has been quoted. However we are relying on you to provide an accurate assessment of the goods to be moved, if there are likely to be unusual access problems that may cause additional delays, e.t.c.

This really depends on where you are moving to and from, but on a general basis, please allow 1 to 2 working days between adjoining capital cities, and contact us regarding any other approximate travel times.

It is not uncommon for people's moving circumstances to change as your moving day approaches. If anything does change it is important to notify Staples Removals ASAP so we can make the necessary adjustments to ensure your move goes smoothly and stress free.

It is inevitable that there may be damage to your goods inspite of the best intentions of the best removalist. Insurance is your safeguard. Speak to your current insurance provider and if they cannot help then get in touch with Carts Removal Insurance Australia. https://www.removalsinsurance.com.au/index

Yes, we have the capability to assist you with any size move, from moving a few items, to a whole household, office or workplace.

It depends entirely on the type of boxes you use but in most cases a "guess estimate" is sufficient until such time as you get closer to your move and are well into your packing, then you can contact us and we will finalise the quote.

In most cases we have not charged any extra if your original estimation was only a couple of boxes short.

No, we do not insist that you use standard removal cartons, but we do recommend that you use them as they can save you money in the long run (see our moving tips for more information). If you do require removalist cartons or any other packing materials, we can supply them.

We certainly can. We understand that you already have enough on your mind, organizing your move, so we will handle any of your storage needs.

You should drain any water in it and refer to the manufacturers instructions. It is imperative that washing machines be prepared properly as these are easily damaged. It is not the removalist's responsibility to do this and any damage resulting will not be the removalist's responsibility.

This should be emptied and wiped clean throughout. If it is going into storage, wiping the interior with vanilla essence will help keep any mildew at bay.

Yes, we can pack and unpack for you plus we have a professional cleaning service, should you require it to be done.